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Implementing Quality Improvements in Public Transport
Implementing Quality Improvements Public Transport
2009/10/19
This study addresses two questions: (1) What effect does quality improvement have
on satisfaction with public transport services? (2) What effect does quality improvement
have on passengers’ perceiv...
A Review of Approaches for Assessing Multimodal Quality of Service
Approaches Assessing Multimodal Quality Service
2009/10/19
Prompted by a need to respond to increasing traffic congestion, national, state, and
local organizations have called for increased multimodal planning. This changing
focus has added more complexity,...
Total Quality Transportation Through Deming’s 14 Points
Total Quality Transportation Deming’s 14 Points
2009/10/19
Transportation organizations, particularly public transport corporations, have not
followed the lead of manufacturing or other service industries in adopting Total Quality
Management (TQM). In recen...
A New Performance Index for Evaluating Transit Quality of Service
Performance Index Evaluating Transit Quality Service
2009/10/16
This article proposes a new performance index called Transit Service Indicator (TSI),
which could be used as a comprehensive measure for quantifying the quality of service
of a transit system. TSI i...
Service Quality Attributes Affecting Customer Satisfaction for Bus Transit
Service Quality Attributes Customer Satisfaction Bus Transit
2009/10/16
In this article a tool for measuring customer satisfaction in public transport is proposed.
Specifically, a structural equation model is formulated to explore the impact of
the relationship between ...
Quality control on the basis of entropy determination
statistical methods entropy quality deviations organization complex system quality control
2010/11/2
Statistical methods are extensively used in quality control. The method of the application of entropy conception for quality control is proposed. It is based on the use of statistical information abou...