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An Empirical Study of Customer-Complaint Response Strategies Used in Business Communication
business communication customer complaint response strategy politeness
2014/6/16
This paper reports an empirical study of the response strategies employed by customer service staff to handle customer complaints in business English communication from the pragmatic perspective. Insp...
On the Pragmatics of Hortatory Subjunctive in Italian Business Letter Discourse
Hortatory subjunctive politeness politic behavior business letter modality
2009/8/5
This paper is a pragmatic account of the use of the Italian hortatory subjunctive in business letter discourse. According to traditional descriptions of the Italian subjunctive mood which mostly focus...