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Customer Relationship Management System (CRM) and Information Ethics in Call Centres - 'You are the Weakest Link. Goodbye!'
CRM information ethics call centres scripts
2009/12/9
This paper catalogues the rise and rise of call centres in the North West of England, UK and their use of CRM systems. CRM systems often imply new technologies and new ways of working. However, in thi...
Information Systems Outsourcing Relationship Model
outsourcing models outsourcing relationships outsourcing factors
2009/12/8
Increasing attention is being paid to what determines the success of an information systems outsourcing arrangement. The current research aims to provide an improved understanding of the factors influ...
Spatial relationship representation for visual object searching
Sparse coding Spatial relationship Visual context Neural network Object searching
2013/7/17
Image representation has been a key issue in vision research for many years. In order to represent various local image patterns or objects effectively, it is important to study the spatial relationshi...