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An Investigation Into The Quality Of Service Delivered By The South African Police Service In The North Rand, Gauteng
The North Rand CSC Investigation
2009/5/11
An investigation was conducted into the level and quality of service delivered by the SAPS in the Client Service Centres (CSC). Quality was measured in terms of the principles of batho pele. The conce...
The personality profile of police recruits who are high on anxiety
Personality profile neuroticism external control agreeableness anxiety post traumatic stress-disorder
2009/5/8
The principal objective of the study was to determine the personality profile of police recruits who are high on anxiety. A secondary objective was to determine whether there are gender and ethnic dif...
Frontline police employees’ social construction of client service
Leadership performance client service organisational change and modernist qualitative methodology grounded theory
2009/5/8
The social construction of frontline employees’ client service plays a major role in organisational success. This study illuminated why frontline personnel are reluctant to accept organisational chang...